Terms and Conditions
Brow Designery Studio operates the www.browdesignerystudio.com website, which provides the Service. This page is used to inform website visitors regarding our Booking Policies. If you choose to obtain our Service, then you agree to the Terms and Conditions of this policy.
Booking an Online Appointment
All booking appointments should only be strictly made online through our official website, www.browdesignerystudio.com. We don’t allow manual booking through third-party apps or social media to prevent fraudulent appointments.
Online Reservation Policy
Please ensure you are a good candidate for any cosmetic micropigmentation or semi permanent makeup tattoos by reading the list of contraindications in our Health and Restrictions Policy.
It is advised that you align your procedure with social events and that you are willing and able to follow the aftercare religiously during the estimated 10-days healing process. We will not issue any refunds once we have collected the downpayment online.
Health and Restrictions
The client must be in good health at the time of the appointment. If you are suspected of flu, cough, cold symptoms, or have been exposed to a Covid positive individual, your appointment will be rescheduled for a later date.
People that are below 18 years old, pregnant, nursing, eczema, psoriasis (on the treated areta), prone to keloids, or have health conditions such as epilepsy, diabetes, allergic reaction to latex or antibiotics, hemophilia or other bleeding disorder, cardiac valve disease, autoimmune disease or heart problems are restricted from the treatment.
People with an organ transplant should avoid microblading altogether. The client should also be cautious if they have a compromised liver or a viral condition such as hepatitis, HIV or aids.
Disclaimer: Brow Designery Studio has the right to refuse service to anyone and will not work on anyone whose immune system is compromised.
Clients with Existing Tattoos
If you have an existing cosmetic tattoo from another artist, you must inform us prior to booking online and fill out our Online Consultation Form to further evaluate whether the existing tattoo is workable for a Restoration or will be advised for Tattoo Removal treatment.
Once the form is submitted, we will follow-up and get in touch with you within the next 48 hours.
A 20% deposit will be required to ensure you’ll keep your schedule and appointment time. Under any circumstances, the 20% deposit is non-refundable and non-transferable once settled, this is due to secure both of our time and schedule.
Payment Options for Booking Reservation
We accept collection of online payments through our website with the following options:
- Credit and Debit Card Transactions via Paypal
- Online Bank Transfer
NOTE: For clients who prefer a convenient payment method through G-Cash or Online Bank Transfer, you may fill out a separate “Intake Form” . Once the form is submitted, we will get in touch to confirm and settle the down payment within 24 hours.
Confirmation of Booking Reservation
Availability of our appointment schedule can be seen through our official website at www.browdesignerystudio.com . Once the client has reserved and paid for the appointment, a schedule confirmation and invoice will be sent through their provided email address.
Settling Balance Payment
During the day of your appointment, the down payment will be applied and deducted from the final bill. The remaining balance payment should be settled on the same day.
Balance Payment Transaction
To stop the spread of the COVID-19 virus, we highly encourage CASHLESS transactions. On the day of the appointment, we accept direct payments through the following:
- Online Bank Transfer
- Debit & Credit Card Payments via PayMaya Terminal
- Paypal (with additional 5% service charge)
NOTE: Checks and installment payments are not accepted.
Rescheduling and Cancellation Policy
We strive hard to accommodate all our clients to the best of our abilities, most especially during this pandemic. If you must cancel or would like to reschedule due to unforeseen reasons, please contact us within 72 hours or 3 days prior your appointment.
If for any reason, you wish to move your appointment to a later date, we will still be able to accommodate you for rescheduling provided that the rebooking request shall be made at 72 hours or 3 days prior to the scheduled appointment. Subject to the availability of our schedule may vary and should not exceed pass 1 month or 30 days from the original appointment.
Cancellation of Appointment
Failure to inform us within 72 hours or 3 days prior to your appointment date for rescheduling under the same conditions as the immediately preceding paragraph shall result in cancellation of appointment and shall be deemed to the forfeiture of the down payment deposit in favor of Brow Designery as indemnity for lost income opportunity.
Late Arrival Policy
Time is the most valuable resource for all businesses, any delays may jeopardize the time allotted for your treatment. We humbly ask for our clients to please arrive at least 15 minutes prior to your appointment to fill out paperwork. We will do our best to accommodate you if you are running late but we will only allow a grace period of 30 minutes for unforeseen delays.
No Show Policy
Clients who fail to appear for their scheduled appointment after being given a grace period of 30 minutes from the original schedule, will be restricted from booking future appointments and shall be deemed cancelled and forfeiture of their down payment deposit. Any delays may jeopardize the time allotted for the treatment. Please be considerate of other people’s time.
Disclaimer: Brow Designery™ reserves the right to refuse any service to anyone who fails to follow our Policy.
In compliance, we expect our clients and guests to follow strict Health Safety Guidelines. Observe social distancing, wearing of mask at all times and sanitize your hands and belongings upon entering the studio. We do not allow additional companions or guests inside the studio.
Upon Arriving to the Appointment
Our studio is sanitized and disinfected thoroughly before and after each client visit. Kindly inform us if you have arrived at the location via phone call or text and wait inside your vehicle. This is to ensure that the studio is prepared and ready to serve you and prevent possible exposure to other individuals you may encounter while going inside the studio.
Only the artist, staff and the client getting the procedure are allowed inside the studio. All companions or guests must wait outside the studio, in accordance with our Safety Guidelines and Policy.
We kindly request that you do not bring:
- Children that require your care and attention or minors below 18 years old
- Pets, food and drinks to prevent contaminations.
- Companions who are not scheduled for the appointment.
Additional Safety Protocols
The use of a single-used PPE set will be provided with an additional cost of PHP 350 per studio visitor and is excluded from our service fee. Disposable bed sheets and protective surface barriers are provided after every client’s treatment.
Disclaimer: Brow Designery Studio reserves the right to refuse service to anyone who fails to follow our Safety Guidelines and Protocols.
Aftercare products and instructions are provided for after each treatment. Results may vary with each client and are extremely dependent on how one heals.
A follow-up email is also provided the next day for client guidance and assurance of service. We expect our clients to follow the aftercare religiously within the next 10-days and follow-up with an interval of 6 to 8 weeks Touch-Up appointment for optimal results.
Successful results are not guaranteed especially on those with problematic skin. Every client heals differently and numerous lifestyle factors can lead to varied results therefore, additional sessions may be necessary to obtain desired results. Regular fees will be applied for every additional service.
Disclaimer: All treatments will be documented under waivers and legal contracts. Make sure you are a good candidate prior to obtaining any micropigmentation treatment.
Touch Up Policy
Understand that over time and due to environmental factors, Cosmetic Micropigmentation treatments may fade and alter in quality. Additional charges may be applied depending on the client’s case.
Touch-Up fees are only applicable for existing or returning clients and valid until one (1) year from the last appointment date.
Failure to show-up after a year later from your last appointment date will be considered as a NEW SESSION, with no further considerations.
For additional clarifications, feel free to contact us through email at firstname.lastname@example.org